Each game has two or more players who are known as "Heralds." These players play the game for free in return for their efforts in providing online, chat room and email help to players.
Most games have two "National Heralds" for France and England and these Heralds are usually senior officials in the royal government. These players are always loyal to their "side." If a king takes the other kingdoms crown, he does not inherit that side's Herald.
Some games may have a "Herald at Large" who is there mainly to provide advice for any player that requests it.
Each game has a Sysop, who is the most Senior of Heralds, in charge of it. The Sysop is the final appeal for all decisions in game. Sysyops are neutral, and do not play for any team.
Heralds must also play in a chivalrous manner. That is, no kidnapping, assassination or other ungentlemanly behavior.
Heralds are experienced players who are invited to assume the job after their application has been considered and approved. Some players play as Heralds for a while, and then go back to being regular players
The term "Herald" comes from a common Medieval official who was something of a low level diplomat. Historical Heralds served as intermediaries for all sorts of noble business, from arranging marriages, tournaments and the payment of ransoms to "presiding" over battles and deciding what the battle should be called and who the official winner was.